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Terms and Conditions

These terms and conditions of sale are applicable to all invoices and represent the terms and conditions of AM Aviation Solutions. Unless Buyer and AM Aviation Solutions have agreed in writing to amend, replace, or supersede these terms and conditions, no other terms and conditions of sale will be accepted. The acceptance of all purchase orders is expressly conditional upon the Buyer’s assent, whether expressed or implied, to the terms and conditions outlined herein without modification or addition.

Acceptance of Purchase Orders:

The Buyer’s purchase order is accepted subject to the following terms and conditions, and no other terms and conditions will be accepted unless agreed upon in writing by AM Aviation Solutions. The act of placing this order by the Buyer and subsequent acceptance by AM Aviation Solutions shall be considered conclusive evidence of the Buyer’s approval of, and consent to, the terms and conditions herein contained.

AM Aviation Solutions’ acceptance is specifically limited to these terms and conditions in their entirety without addition, modification, or exception. Any term, condition, or proposal submitted by the Buyer subsequently, which conflicts with or supplements these terms and conditions, is objected to and rejected by AM Aviation Solutions. AM Aviation Solutions’ silence or failure to respond to any such subsequent or different term, condition, or proposal shall not be construed as acceptance or approval thereof.

The Buyer’s offer to purchase Product from AM Aviation Solutions. The Buyer’s written acknowledgment hereof. The Buyer’s acceptance of any shipment of any part of the items specified for delivery. Any other act or expression of acceptance by the Buyer.

Shipping Charges:

Shipping rates are subject to change at any time and may not include all associated costs or charges, such as insurance or hazardous shipping fees. AM Aviation Solutions reserves the right to require a signature upon delivery. Brokerage fees, duties, taxes, and any other additional charges are the responsibility of the recipient. If AM Aviation Solutions is billed for these charges on your behalf, you agree to reimburse AM Aviation Solutions at a later date. To optimize shipping costs, international orders are typically shipped complete unless otherwise instructed by the customer.

Requests for quotations are typically processed within 24 hours, unless additional research is necessary for a product. All prices quoted and invoiced by AM Aviation Solutions are FOB. A quotation is treated as a proforma invoice for all overseas customers and is not considered an order until funds are received to process the order. Actual freight charges may differ from a freight quote or estimate provided by a freight carrier.

We primarily utilize DHL, UPS, and FedEx for international shipments, as they offer excellent traceability. If the services of a freight forwarder are necessary, we can work with one who is familiar with our service or one of your choosing to meet all of your shipment requirements. All freight, duty, and customs charges are the responsibility of the customer.

Credit Card Policy:

We accept American Express, Visa, MasterCard, Discover, and bank transfers. There is an additional $20 service charge for bank transfers. When making a bank transfer, please email or fax a copy of your transfer along with your order request to ensure accurate allocation of funds. For first-time customers, orders must ship to the same address as the credit card billing address. If the customer requests shipping to a different address, we will first verify the billing address. If the address is correct, we will request that the customer contact their bank and authorize the order to be shipped to a different address. We may, at our discretion, attempt to contact the cardholder by phone to confirm the order. Your credit card will be charged for the amount of the order at the time of the order.

Shipping Time:

We strive to ship every order as quickly as possible. Occasionally, delays may occur due to high order volume, but please rest assured that we are working diligently to expedite your order.

Note: Special instructions may cause a delay in the shipment of your order.

Closing the Transaction:

For our customers’ convenience, we include a copy of the invoice covering the order with each shipment, except those shipped to a third party.

If the order is paid by check and the check does not cover the full amount of the invoice, the underpayment amount will be sent COD (Cash on Delivery) for the balance due plus a COD fee, rather than delaying the order.

If you have overpaid by check, the overpayment will be credited to your account or refunded.

When You Receive Your Order:

Upon receipt, the package should be promptly opened, and the contents checked against the packing slip enclosed.

Our Pricing Policy:

AM Aviation Solutions strives to offer unbeatable prices in the industry. If there is any price difference, you will be notified immediately. All prices are subject to change without notice. We make every effort to beat the price if you find a better price for an item with similar condition at another authorized dealer.

Estimated pricing is provided as an approximate calculation only. The final price may exceed the estimated price.

All prices do not include cartage, insurance, taxes, imposts, or other similar charges, unless otherwise stated. All payments must be made in accordance with the terms set forth on the face of the quote or invoice to which these terms are attached. If invoices are not paid by the Buyer as outlined herein, AM Aviation Solutions reserves the right to impose, and the Buyer agrees to pay, a late fee. If AM Aviation Solutions determines, in its sole discretion, that the Buyer’s creditworthiness is deteriorating, then AM Aviation Solutions, with three days’ prior written notice to the Buyer, may request a change in payment terms. If the Buyer and AM Aviation Solutions cannot agree on new payment terms within ten days thereafter, AM Aviation Solutions may cease all work in process and terminate any sale immediately. The Buyer agrees to pay all reasonable attorneys’ fees, costs, and related expenses incurred by AM Aviation Solutions in enforcing this Agreement, including, without limitation, the collection of any amounts owed by the Buyer. Title to and ownership of each article delivered hereunder shall remain with AM Aviation Solutions until payment in full has been made.

Loss or Damage in Transit:

AM Aviation Solutions will not be liable for the loss or damage of goods or parts in transit or for any discrepancies between the goods delivered and the goods ordered unless the customer provides written or email notice of a claim to AM Aviation Solutions and the carrier within three (3) business days of delivery. In the event of damage to goods or parts thereof in transit or for any discrepancies between the goods delivered and the goods ordered, the customer must retain the goods and make them available for inspection or collection by AM Aviation Solutions or its representatives upon request.

Exchange and Returns:

You are required to call AM Aviation Solutions Customer Service before returning any product. Merchandise may be returned for credit or refund within 30 days from the date of purchase if received in resalable condition, packed in the original manufacturer’s box, complete with instructions and all components (if applicable). A copy of the original order showing the purchase or information stating the invoice number and date of purchase, along with the reason for return, must accompany the article.

A 15% restocking charge may be applicable to all merchandise returned to cover costs involved in processing the return.

Some goods and parts may be final sale and may not be returned.

Worn exchange cores must be returned, freight prepaid, to AM Aviation Solutions’ facility indicated on the “Core Receiving Document” within ten days from the date of shipment for domestic exchanges in the U.S. and fifteen days for international exchanges. Delay in accomplishing a timely return will subject the Buyer to a penalty charge at the then-current rate established by the Buyer agrees to pay for all replacement parts in the overhaul of the exchange core not required as part of a normal overhaul. The Buyer shall be invoiced for any such replacement parts. All sales are final. No return of unused parts will be permitted unless previously authorized by AM Aviation Solutions. All authorized returns will be subject to a minimum restocking fee of $200.00 or 20% of the sale price, whichever is greater, plus any recertification charges. No unauthorized returns will be accepted after 30 days except for warranty repair considerations. The Buyer will be notified whenever the returned core is “Beyond Economical Repair” (referred to herein as “BER”). If the returned core is BER, the Buyer will be given 10 days to supply an alternate core that is not BER. If the Buyer fails to supply a non-BER core, the Buyer shall pay the core charge identified on AM Aviation Solutions’ invoice.

Damaged or Shorted Merchandise:

Open and examine all packages promptly. Notify the AM Aviation Solutions Customer Service Department of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered by UPS arrives damaged, report this to the driver immediately. UPS will issue a report on the damage to AM Aviation Solutions, at which time a replacement shipment can be made.

Open Account:

Established companies can apply for an open account by submitting a credit application, including all company data and at least three business references and bank information. Credit application forms are available upon request. Open account terms are net 15 days after the invoice date.

Delivery Terms:

Products are delivered to the address specified by the customer on the purchase order. All products leave our premises in good condition. The customer must notify the carrier of any damage to the parcel, no matter how slight, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception. As with any shipment, a delay or loss of goods is possible. In such a case, the carrier will initiate an investigation. Every effort is made, for as long as necessary, to locate the package. If the package is not found, the carrier will reimburse AM Aviation Solutions, which will deliver a new, identical package to the customer free of charge. We shall not be held responsible for delayed delivery times due to force majeure, including loss of goods, inclement weather, or strikes.

Force Majeure:

Neither party will be considered in breach of any of its obligations under the agreement due to any delay in performing or failure to perform any such obligations resulting from any cause or event beyond the parties’ control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission, or accident beyond the control of either party, despite all reasonable efforts made to the contrary. A force majeure event includes, in particular (without limitation), the following: earthquake, fire, storm, flood, lightning, strike, lock-out, explosion, and impossibility of the use of public or private telecommunications networks. In such circumstances, the party delayed or unable to perform (“Delayed Party”) shall notify the other party (“Affected Party”) within ten (10) business days following the date such events become known. Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure event lasts longer than one (1) month, this agreement may be terminated by the injured party.

Delivery Errors:

The customer must immediately inform AM Aviation Solutions of any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order. Any claim made after this time period will be rejected. All claims must be made in writing and sent to AM Aviation Solutions’ address. Any claim that does not follow the rules defined above cannot be taken into account and releases AM Aviation Solutions from any responsibility to the customer. In the case of a delivery error or exchange, all goods to be exchanged or refunded must be returned to AM Aviation Solutions in whole, in its original packaging, and in perfect condition to AM Aviation Solutions’ address. For claims to be accepted, the customer must first make a declaration to AM Aviation Solutions concerning any returns and receive AM Aviation Solutions’ consent. If accepted, the customer will ship the package to AM Aviation Solutions’ address. Shipping fees shall be at AM Aviation Solutions’ expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.

Product Warranty:

In cooperation with the manufacturers we represent, AM Aviation Solutions may offer warranties for some products, which will typically be stated in written notice. Under no circumstances shall AM Aviation Solutions be liable for any loss, damage, injury, cost of repair, or consequential damages of any kind in connection with the sale, use, or repair of any product purchased from AM Aviation Solutions. Products sold are subject to the manufacturer’s warranty policy. Defective merchandise or out-of-box failure of products are repaired or replaced at the manufacturer’s option. Avionics, electrical, instrument, or similar products that are defective are subject to the manufacturer’s warranty only and will not be replaced immediately from AM Aviation Solutions’ inventory.

Waiver of Liability and Indemnification Agreement:

As AM Aviation Solutions has no opportunity to supervise the manufacture, installation, or maintenance of the parts supplied by it, nor any opportunity to participate in the design or manufacture of the various certificated and homebuilt aircraft in which its parts are utilized, the purchaser, by placing an order and accepting said merchandise from AM Aviation Solutions, agrees that all materials purchased will be used solely at the purchaser’s risk and that the purchaser will indemnify and hold AM Aviation Solutions, its owners, and employees, free and harmless from all loss, liability, or damage resulting from claims brought by any reason of any alleged failure or defect of any part or parts supplied by AM Aviation Solutions.

AM Aviation Solutions Security Policy:

AM Aviation Solutions has implemented various measures to safeguard the integrity of its data and prevent unauthorized access to information maintained in our computer systems. These measures are designed to prevent data corruption, block unknown or unauthorized access to our systems and information, ensure the integrity of transmitted information between our customers and AM Aviation Solutions and Specialty, and provide reasonable protection of private information in our possession.

Barred Countries:

The purchaser should not export or re-export any products, technology, or software to Cuba, North Korea, Sudan, Syria, or any other country on the United States Debarred List, unless authorized by the United States Government. The purchasers are not allowed to transfer, sell, export, or re-export any products for use in activities involving the development, production, or use of stockpiling of nuclear, chemical, or biological weapons or missiles, nor use products in any facilities engaged in activities related to such weapons.

Right to Use:

The use of any trademarks, logos, or brands present on the site is strictly prohibited.